Warranty Terms

• The warranty period is 24 months from the date of purchase.

• All modules are covered by the warranty.

• If a problem occurs, the product will be collected by the manufacturer, repaired, and returned to the customer.

• The maximum repair period is 30 business days.

• If the defect is caused by materials, workmanship, or installation, all repair costs will be covered by the manufacturer.

The product may be replaced with a new one FREE OF CHARGE only in the following cases:

1. If the same defect occurs more than three times within one year;

2. If five different defects occur in the same product;

3. If the 30-business-day repair period is exceeded;

4. If the furniture is deemed beyond repair based on an expert assessment.

Cases Not Covered by the Warranty

1. Failure to follow the care instructions;

2. Installation or repairs carried out by individuals not authorized by the company;

3. Expiration of the warranty period;

4. Mechanical damage to the furniture;

5. Damage caused by excessive loads;

6. Damage caused by natural disasters;

7. Damage caused by the customer through negligence or intentionally;

8. Damage caused by harmful or aggressive cleaning products;

9. Failure of lighting equipment or electrical accessories.

In all the cases listed above, services are provided for a fee in accordance with the rates established by the company.
The nature of the problem is determined by an inspection report prepared by our company’s expert following an inspection.
For both warranty and paid services, the warranty certificate must be presented.